If an event has to be rescheduled, we will do the following :
- CONTACT TICKET HOLDERS by email (or ‘phone if we have no email address on record) to confirm the event has been rescheduled & the new date if we know it.
- REISSUE TICKETS THAT ARE VALID for the new rescheduled date in the same way they were originally ordered ie. E-Tickets.
- ASK TICKET HOLDERS TO DESTROY THEIR OLD TICKETS as they are invalid
- OFFER TICKET HOLDERS UNABLE TO ATTEND THE NEW DATE an Electric Palace ACCOUNT CREDIT
This credit can be used to buy tickets for other Electric Palace events
- INCLUDE AN EMAIL ADDRESS FOR ANY QUESTIONS ABOUT THIS RESCHEDULED EVENT.
We will aim to reply to emails within 5 working days.
OUR OFFICE IS OPEN Tues-Fri, 10am – 5pm.
CONTACT US BY EMAIL [email protected].
WE ARE MONITORING OUR MESSAGES.
If we have called you about a rescheduled event we will leave a message with our contact details.
OUR BOX OFFICE IS MANAGED BY Bridport TIC.
01308 424 901 (Mon-Sat, 10am-3pm)
